Technology operations built for RIAs and wealth management firms.
You've built a sophisticated advisory business. BetterOps helps you run the technology behind it with the same discipline - clear ownership, documented controls, managed vendors, and plans that hold up on the day something breaks.
Most firms recognize at least three of these.
None of them mean anything is broken. They mean the technology estate grew faster than the structure around it - which is what happens to nearly every firm that has been busy growing an advisory business.
Technology grew without an operating model.
Systems were added one decision at a time, each sensible on its own. No one has stepped back to define how the whole estate should be governed.
Critical processes live in people's heads.
Onboarding a client, provisioning an advisor, closing the quarter - the firm depends on a handful of people remembering how it is done.
Vendor responsibilities are unclear.
Several providers touch your environment. Which one is accountable for backups, identity, or patching is a question no one can answer quickly.
Controls exist, but aren't documented.
You likely have MFA, backups, and endpoint protection. Being able to show what is in place, who approved it, and when it was last reviewed is a different problem.
Microsoft 365 isn't governed strategically.
The tenant accumulated permissions, guest accounts, sharing settings, and licences over time. It runs - but no one is steering it.
Leadership lacks a clear view of technology risk.
You can describe your investment risk precisely. Describing your operational technology risk with the same precision is much harder.
Continuity plans don't match reality.
The business continuity document describes an environment that has since changed. It has not been tested against the systems you actually run today.
Technology ownership is fragmented.
Decisions get made by whoever is closest to the problem. There is no single place where technology direction is set and recorded.
How we think about this
A firm of fifteen people running $800 million does not need an enterprise IT department. It does need someone to answer, clearly and in writing, a specific set of questions: what systems the business depends on, who is accountable for each one, which controls are genuinely in place, what is documented, and what happens when something fails. Most firms this size have never had anyone whose job it was to answer those questions.
That is the work. Not replacing your IT provider, not selling you a security product, and not producing a document that sits unread in a shared drive. Understanding the environment as it actually is, improving what matters most, documenting it so the firm no longer depends on memory, and keeping it current as the business changes.
We use automation and AI where they meaningfully improve an operation - but technology follows the operating model, not the other way around. A well-run manual process beats an automated version of a process nobody understands.
The CORE Framework
The CORE Technology & Operations Assessment
CORE is our assessment and delivery methodology. It examines your firm across four dimensions, identifies the gaps that carry real consequence, and produces a prioritized roadmap you can act on - with or without us.
Controls
Cybersecurity readiness, identity and access, endpoint and email protection, data protection. What is actually in place - and what only looks like it is.
Ownership
Technology governance, vendor and third-party responsibilities, decision rights. Who owns each system, each risk, and each renewal.
Resilience
Business continuity, backup and recovery, incident readiness. What happens on the day a system, a vendor, or a person is unavailable.
Evidence
Documentation, policies, records, and operational workflows. Whether your firm can demonstrate how it operates without reconstructing it from memory.
How it works
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Discovery call
Thirty minutes. We ask about your firm, your current technology arrangement, and what prompted you to look. If we are not the right fit, we say so on the call.
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CORE Assessment
A fixed-scope review across Controls, Ownership, Resilience, and Evidence. Structured interviews, a review of your environment and vendor arrangements, and no disruption to your team.
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Findings & roadmap
A written assessment and a prioritized roadmap presented to leadership - what to address, in what order, what it takes, and what happens if you defer it.
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Execute, or don't
The roadmap is yours either way. Run it with your existing providers, or engage BetterOps to hold the plan and drive it forward with you.
Start with a 30-minute conversation.
We'll tell you whether a CORE Assessment is the right next step for your firm - or whether it isn't.
What we do after the assessment
The roadmap is only useful if it gets executed. Firms that continue with BetterOps engage us across some combination of these six areas - scoped to what their roadmap actually calls for.
Technology Operations
An operating model for your technology estate - standards, decision rights, change management, and a roadmap that is actually maintained.
More →Cybersecurity & Readiness
Practical control improvement across identity, endpoint, email, and data - prioritized by real exposure rather than by product category.
More →Vendor & Third-Party Management
A clear inventory of who touches your environment, what each is accountable for, and how their performance and access are reviewed.
More →Technology Governance
A regular cadence for technology decisions, spend, and risk - with a written record leadership can rely on and hand to anyone who asks.
More →Documentation & Business Continuity
Getting the firm's critical processes and recovery plans out of people's heads and into documents that reflect the environment you run today.
More →Workflow Improvement & Automation
Selective automation applied after a process is understood and worth keeping - never as a way to move faster in the wrong direction.
More →Frequently asked questions
Who does BetterOps work with?
Are you an IT provider or a help desk?
Do you handle compliance?
What is the CORE Assessment?
What does an engagement look like after the assessment?
Do we have to replace our current IT vendor?
Do you use AI and automation?
How do we start?
Ready to see where your firm stands?
Book a 30-minute call. No preparation required, and nothing to review beforehand.